TrailNest™ Double Outdoor Hammock

Orders can be canceled within 24 hours of purchase. After that, the order may already be in processing or shipment, and cancellations may not be possible.

Most orders are processed within 2–5 business days. Delivery typically takes 7–20 business days, depending on your location and the specific product ordered. You’ll receive a tracking number once your item ships so you can follow your order every step of the way.

If your order arrives damaged, defective, or incorrect, contact our support team within 7 days of delivery. Please include photos of the issue, and we’ll send a replacement or issue a refund right away.

You can reach us anytime through our Contact Us page or by emailing . We aim to reply within 24 hours on business days.

Yes! We proudly ship worldwide. Shipping times may vary by country, but we’ll always provide tracking information so you can stay updated on your order’s progress.

Some items may ship separately from different warehouses, which helps us keep delivery times as short as possible. Don’t worry — you’ll receive tracking updates for each package.

We accept returns within 30 days of delivery on unused items in their original packaging. Simply contact our support team for return instructions. Once your item is received and inspected, we’ll issue a refund to your original payment method.