Welcome to TrailTrek Supply!
 

We’re dedicated to providing quality gear, honest service, and smooth experiences for every outdoor enthusiast who shops with us.
Below you’ll find our store policies on orders, payments, warranties, and customer service

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1. Order Policy

Each order placed through trailtreksupply.com is processed within 1–3 business days.
Once shipped, you’ll receive a confirmation email with your tracking number and estimated delivery date.

To ensure accuracy, please double-check your shipping address and contact information before finalizing your order. We’re unable to modify orders once they’ve entered processing.

If you need to cancel an order, contact support@trailtreksupply.com within 12 hours of placing it.

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2. Payment Policy

We accept the following payment methods for your convenience:

• Visa

• MasterCard

• American Express

• Discover

• PayPal

• Apple Pay

• Google Pay

All payments are securely processed through our encrypted payment gateways.
We do not store any credit card details on our servers for your safety.

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3. Pricing & Availability

Prices and availability of products are subject to change without notice.
We make every effort to ensure pricing accuracy, but in the rare case of an error, we reserve the right to correct the price or cancel the order.

Occasionally, some of our adventure gear ships directly from partner warehouses to help us keep costs low for you — this will not affect quality or delivery reliability.

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4. Warranty & Defective Products

We want you to love your gear.
If a product arrives defective, damaged, or incorrect, contact us within 7 days of delivery at support@trailtreksupply.com with your order number and photos of the issue.

We’ll send a replacement or offer a refund — no hassle, no runaround.

Some products include a manufacturer’s warranty. These will be listed on their respective product pages.

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5. Return Policy

We offer a 30-day return window for most unused items in original packaging.
Certain items — like first aid kits, personal hygiene items, or safety tools — cannot be returned for health and safety reasons.

Full details can be found on our Shipping & Returns page.

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6. Privacy & Data Protection

Your privacy matters to us.
All personal data is handled securely and used only for order fulfillment, support, and communication purposes.
We never sell or share your information with third parties.

For full details, see our Privacy Policy.

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7. Contact & Support

Our team is small but dedicated — real people, real support.
We’re here to help with product questions, orders, or outdoor advice.

📩 Email: support@trailtreksupply.com
⏰ Response Time: Within 24–48 business hours

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At TrailTrek Supply, we’re more than a store — we’re a team of explorers who believe in quality gear, honest service, and treating every customer like a friend.

With love and respect,
Michael Golden
Founder & CEO — TrailTrek Supply